Yes, that is correct. No two ears are built the same. Your ears hear sounds differently, the same way we wear different sized shoes, tastes the same dish differently and need glasses. It’s just individual biological differences. Some of us need more bass while others need more treble. Even your left ear can be different from your right.

The reason is simple: it’s hard to take into account everybody’s biological differences! It’s much more economical to create headphones with one sound signature and sell that to the market that it is to make one for every set of ears.

Yes and no. It uses EQ as one of the tools to tune audio to your ears, the same way top audiophiles spend hours (days even) adjusting their systems to their liking. The difference is our audio-profiling technology—created by our team of audiologists and engineers—takes all the guess work out of what your ears need. That means getting the best audio for your ears in as little as 1 minute, with a clinical trial-verified 97% accuracy.

You may refer to our Tailored Audio and Aumeogram articles for more information.

Our audiologists are excited to know you’re interested in their work! Here are the links to the papers:
Clinical evaluation of a computerized self-administered hearing test
J Med Automated hearing screening for preschool children
Unfortunately we are not allowed to distribute the papers ourselves even though we authored them, since the copyright now belongs to the academic publications.  For this reason we can only provide the links to the medical journals, and there may be costs associated to viewing or downloading the papers. 

To start using AUMEO, you’ll need to have an Aumeo (make sure it’s been charged before hand for at least 15 minutes), an iPhone or Android phone, and a pair of wired headphones. You’ll also need to download Aumeo’s companion app, AumeoHub.

AUMEO’s companion app is called Aumeohub. You can download it from the App Store and Google Play. The app also works on iPads and Android tablets.

You can see our Quick Start Guide to start setting up your Aumeo. The Quick Start Guide (titled “Let’s get started”) can be found in Aumeo’s packaging. You can also download the PDF of the Quick Start Guide here.

Please note that for the app to upload your audio profile to Aumeo, Aumeo must be connected with the phone via Bluetooth. You can enjoy your music with other audio sources via line-in after this setup process.

Here are the steps to connecting AUMEO to the app via Bluetooth:

Make sure AUMEO is powered off

Check that the wireless switch on the side (the one farther from the round volume dial) is in Bluetooth pairing position

Press the power button on the side (the one closer to the round volume dial) and hold until 3 lights in the front flash red

Open your phone’s settings and select AUMEO among the discoverable devices

Open the app now and you will see that AUMEO has been successfully connected to the app, AumeoHub

Once you have measured your ears through Aumeo’s app AumeoHub, your audio profile will have been uploaded to Aumeo, the device and the sound will automatically be tailored to your ears.
To toggle the tailoring effect, press the flat part of the volume dial like a button. When the Aumeo effect is on and sound is tailored to your ears, 6 lights glow white when the volume dial is pressed. When the Aumeo effect is off, 3 lights will glow red when pressed.

The process of connecting AUMEO with an audio source using Bluetooth is similar to pairing AUMEO with your phone.

1. Make sure AUMEO is powered off

2. Check that the wireless switch on the side (the one farther from the round volume dial) is in Bluetooth pairing position

3. Press the power button on the side (the one closer to the round volume dial) and hold until 3 lights in the front flash red

4. Open your audio source’s Bluetooth settings and select AUMEO among the discoverable devices

If you want to connect your Aumeo with your audio source using a 3.5mm audio cable, please follow these steps:

1. Check that the wireless switch on the side of Aumeo (the one farther from the round volume dial) is NOT in Bluetooth pairing position

2. Connect Aumeo with your audio source with a 3.5mm audio cable via the audio input port located at the base on the device.

To see your existing audio profiles, tap on the menu button on the top left of the app (AumeoHub) and select “MY AUDIO PROFILES”.

To upload a different audio profile from your existing audio profiles, first make sure your AUMEO is wirelessly paired with your phone via Bluetooth. Tap on the menu button on the top left of AumeoHub and select “MY AUDIO PROFILES”. Then, tap into the audio profile you want to upload, and then the word “Apply” in the bottom right of the screen. The selected profile should then be uploaded to AUMEO.

To make sure your audio profile accurately reflects your ears’ sensitivity, we recommend measuring them with AUMEO and AumeoHub in a quiet room. You may also want to make a new audio profile every 6 months to ensure your audio profile reflects any changes in your hearing.

You may refer to our Aumeogram article and published
published medical papers for more background information.

You can make an audio profile for each set of headphones. Or, if you’d like to preserve their sound signatures (for example, you want audio tailored to your ears but also want to enjoy the heavier bass a specific set of headphones offer), you can use a set of headphones with a flat sound signature to make one standardized audio profile to use with all your other headphones.

Technically you only have to make an audio profile once and use it indefinitely. However, our ears, like the rest of our body, changes with time. To ensure your audio profile accurately reflect these changes, we recommend making a new audio profile every six months.

We do not recommend it as different people ears’ have different sensitivity. It would be like wearing someone else’s shoes—it would likely be a bad fit and make for a subpar, uncomfortable audio experience. Instead we suggest switching audio profiles when you are sharing an AUMEO with someone else.

No, as AUMEO’s audio output requires a 3.5mm audio cable and cannot connect with Bluetooth headphones or speakers. Please use wired headphones and wired speakers instead.

Here are Aumeo’s specifications:
Bluetooth range: 10 meters
Effective frequency response: 50Hz-20kHz
Impedance: 16 ohms
Max output: 100 mW
Sensitivity: 96 dB

AUMEO’s effective frequency range is from 50Hz-20kHz, though we are measuring only 8 points from 125Hz to 12.5kHz in the hardware during calibration. The rest of the points will be “predicted” from the existing medical data for hearing print patterns, as we’d like to save time for the user so the test wouldn’t take longer than necessary. Our amplification is around 25dB max on each of the frequencies.

You may refer to our Aumeogram article for more background information.

Yes you can, but please make sure your own audio profile is uploaded to the device first, as everybody has different audio profiles. You can create and store multiple audio profiles on AumeoHub.

Yes you can, if there is a microphone on the wired headphones you’re using with AUMEO.

AUMEO can improve your audio experience if you have mild to moderate hearing loss (below 70 dB), but it is not a substitute for hearing aids. We also can’t help with nerve deafness. Please consult your doctor before using AUMEO.

AUMEO can improve your audio experience if you have mild to moderate hearing loss (below 70 dB), but it is not a substitute for hearing aids. We also can’t help with nerve deafness. Please consult your doctor before using AUMEO.

As AUMEO is not a substitute for hearing aids, please consult your doctor before using AUMEO if you have special hearing conditions.

We have had a few people with cochlear implants try AUMEO, and it has improved their listening experience. However, these are still anecdotal evidence and further test are needed. AUMEO is not a substitute for hearing aids. If you wear cochlear implants, we strongly recommend consulting your doctor before using AUMEO, and to discontinue use if you experience discomfort.

When Aumeo is on, its lights will glow white every 10 seconds.

No batteries are needed as AUMEO already includes rechargeable lithium ion batteries.

Fully charged, the device can run for about 6 hours on Bluetooth and 8 hours.

Aumeo takes around 2 hours to fully charge.

Quickly press and release the power button on the side of Aumeo. The lights will indicate how much power is left.

If this is an AUMEO new out of the box, please try charging your AUMEO for at least 15 minutes before using it.

If that does not work, please leave AUMEO uncharged for 24 hours. After that, charge it and try again.

If you have tried the above and AUMEO still isn’t powering up, please contact support.

If you have troubles charging up your AUMEO, please try leaving it uncharged for 24 hours and then try charging again. If that does not solve the problem, please contact support.

Please make sure the wireless switch on the side of the device is in Bluetooth position before pairing with the phone. Then, when AUMEO is powered off, hold the power button until the 3 lights flash red. Your AUMEO should then be discoverable in the phone’s Bluetooth settings.

Please try restarting the wireless pairing process. Turn AUMEO off by pressing the power button until the white lights go out an anti-clockwise direction. Then press the power button until the 3 lights flash red. Enter your phone’s Bluetooth settings and select AUMEO among the discovered devices again.

If the device has been previously pair to the phone, go to your phone’s Bluetooth settings and select “forget the device”.

Then try the wireless pairing process again: turn AUMEO off by pressing the power button until the white lights go out an anti-clockwise direction.

Next, press the power button until the 3 lights flash red. Enter your phone’s Bluetooth settings and select AUMEO among the discovered devices again. AUMEO should then be connected to the app.

Please make sure the cables are fully plugged in and that the wireless switch on the side of the device is NOT in the Bluetooth position.

Please submit a ticket to support and we will assist you with recovering access to your account.

If you have forgotten your account password, please click on the “Forget Password” button on the sign in page of our app, AumeoHub. A password reset link will be sent to the email you used to register your account.

Your audio profiles are stored in the cloud so they can be synced to multiple devices, which is why account registration is necessary.

The name of AUMEO’s companion app is AumeoHub.

You can download the app AumeoHub from the App Store and Google Play. The developer’s name is ACE Communications Limited, Aumeo’s parent company.

AUMEO’s app AumeoHub works best with iOS 7.0 and above, and Android 4.0.3 and above.

AUMEO currently does not have an app for desktop. Please use AUMEO with an iPhone or an Android phone.

There is no cap on the number of audio profiles AumeoHub can store. You can make unlimited profiles (or at least as many as your phone’s storage will allow).

Simply swipe left on an audio profile entry. A delete button will appear.

AUMEO will work with a DAC or a music player with a DAC, and our device will still tailor the audio for you. However, with an extra layer of filters and conversions, there could be some loss to the signal itself.

AUMEO will work with an external amp, and our device will still tailor the audio for you. However, with an extra layer of filters and conversions, there could be some loss to the signal itself.

Also, AUMEO already has an amp built in for the purpose of widening the range for audio tailoring, so you may not need another amp when using AUMEO.

You can hook AUMEO up with your audio system using a 3.5mm audio cable. Simply make sure the wireless switch on AUMEO’s side is NOT in Bluetooth position, and plug the cable into the audio input port at AUMEO’s base.