This is Andy Cheng from the Aumeo team, and the person responsible for the technical side of Aumeo. The development of Aumeo lasted almost 6 years, and this is actually our first attempt at making hardware device.
The whole Aumeo team treat Aumeo as our little child, as we spent so much time over the last 6 years doing clinical trials and developments. It has been a fun, exciting but also a frustrating journey.
As the person responsible for the development, nothing hurts me more than stopping people from enjoying our work. The delays were mainly caused by our inexperiences in manufacturing processes. I can really feel the pain and frustration every time I get the news of more delays.
So what happened recently? Yes, the Aumeos are supposed to be in hands of our backers already. However, some backers reported they have power problems, as well as sticky buttons alerted us. We actually went back to the shipper's warehouse, opened some of the boxes, and inspected the Aumeos, and found that the sticky button to be a widespread problem.
The sticky buttons are then determined to be caused by the mixture of metal powder, lubricant, and glue inside the button. The mixture caused the sticky issue over time.
This is the time we decided to send every remaining Aumeos back to China factory. We understand this would definitely cause more delays. We know this would be a disappointing news to our backers, but it is something that we have to do.
If the Aumeos only need to go to factory for repair, it would be way faster. However, the Aumeo team wanted to make sure everything will be perfect this time. We stayed in the factory for weeks, worked in the factory days and nights in hot, noisy factory to upgrade and inspect Aumeos one by one.
Trust me, it was one of the most horrible time in my life, but totally worth it. The whole team found at least 50 Aumeos that went passed quality control but still had problems. This means our time spent prevented 50 disappointed backers.
Lastly, to give everyone a sense in what we faced, I would like to share a secret video that I sent to my son during the China trip (missed him so much). Sorry, this is in Cantonese as it is not intended to be public, but I just cannot resist sharing the experience. I took the video when I was testing the Aumeos, inside the isolation room that prevents pollutions from other teammates testing at the same time. Imagine staying in that room with just a fan without air-conditioner for hours a day.
We are aiming to have all Aumeos leave Hong Kong by end of May, and I hope everyone would enjoy our work. We will keep everyone posted in these two weeks on the progress.
Lastly, sorry again for the long long delays, but only because we care.